The Supplier – NVC Lighting Limited - warrants the products for the warranty periods as follows:
Core Range Products as identified on our website are supplied with a 5- year, or 20,000 hours warranty (whichever comes first). [L70B10 50,000 hours *].
Rebranded Range Products as agreed between the Supplier and its customer are supplied with a 5- year, or 20,000-hours warranty (whichever comes first). [L70B10 50,000 hours *].
Contractor Range Products as identified on our website are supplied with a 5-year unlimited hour warranty. [L80B10 50,000 hours *]
*The words in square brackets are for information purposes only*
Reference to a “Claimant” is to either the customer or the purchaser from the customer or the purchasers’ end user customer; but any warranty claim can only be made by one of such persons.
Subject to the other provisions of this warranty statement the Supplier will offer to rectify, repair, replace or at its discretion credit up to the purchase price paid to the Supplier from the of any product that has a manufacturing fault which becomes evident during the applicable warranty period; provided the product has:
Any product that has been repaired, rectified or replaced will continue to be warranted for the unexpired duration of the original warranty.
The Supplier may at its discretion, visit the site to inspect products where the failure rate is above 3%. The Claimant must allow and facilitate any such inspection, in order to aid diagnosis of fault, which can be caused by site or environmental conditions. Where access for this inspection visit is required above 3m from ground level, safe access equipment must be provided (or procured) by the Claimant to allow the inspection. The Claimant must co-operate and procure the co-operation of its employees, servants and agents in order to facilitate any such inspection.
Products that are modified in any way after purchase from the Supplier, are not covered by the warranty. Modifications include but are not limited to such changes as added emergency gear, change to drivers, added sensors and controls. The warranty does not cover fair wear and tear or any consumable items, which includes NiCad batteries.
The warranty commences from the date of sale by the Customer regardless of whether the Claimant is the purchaser or the end user. In order to make a claim under this warranty, the product(s) concerned must be returned to the Supplier with a written description of the alleged defect, so the product(s) may be inspected, to ascertain whether it has been used and installed correctly and effect remedy for qualifying claims. The claim must be accompanied by clear evidence (invoice) of where and when the product was purchased by the customer, where the customer is the Claimant or from the customer, when the Claimant is the purchaser from the customer or that purchaser’s end user.
The warranty does not include Supplier visits to site, delivery costs, cost of plant equipment and/or labour charges. The Supplier is entitled to charge the Claimant a pre agreed cost in line with quotation details obtained and the Claimant will pay such cost (plus VAT) to the Supplier promptly on receiving an invoice for the same.
LED lamps by their nature are subject to small fluctuations in colour and output through life. The warranty does not cover this. In addition, it does not cover normal deterioration through life, which can include the failure of a percentage of individual LED’s.
Product software is not covered by the warranty.
Lithium batteries installed in the product have a three-year warranty as long as they have not been damaged and are tested in accordance with BS EN 5266-8-2004. Testing more frequently than the standard may reduce the life of the batteries and will void the warranty.
The customer’s rights under statute are not affected by the terms of this warranty.
Except as set out in this warranty statement: